Challenges Facing Female Employees in Quick Service Restaurants : Egypt As A Case Study

Document Type : Original Article

Author

Faculty of Tourism and Hotel Management - Helwan University

Abstract

There is growing evidence about the importance of female employees in the service sector in general and restaurants in particular. Although females play an active role in the overall restaurant labor market, little is known about obstacles facing them in restaurants. Therefore, this study investigates challenges facing female employees in quick service restaurants (QSRs). A measurement tool in the form of a questionnaire was used to test the perceptions of females towards challenges in QSRs. The questionnaire consisted of four constructs for measuring female employee’s perceptions towards challenges of work-performance, personal challenges, work-environment, and family/society. Mann-Whitney U test, Kruskal-Wallis test and exploratory factor analysis were used to analyze 127 questionnaire forms collected from female employees in QSRs. The results of the study depicts that gender discrimination, workload, stress, low salaries, bad promotion prespects, working hours were the major challenges facing female employees in QSRs. The Results suggests that managers of QSRs should continue to work on improving many aspects of the working conditions facing female employees, particularly in regards to promotion opportunities, career prespects, and empowerment.

Keywords

Files

Share

How to cite

Statistics