The Role of Soft Skills in Improving Employee Performance: an Applied Study on Tourism Companies in Canal Cities

Document Type : Original Article

Authors

1 Faculty of Tourism and Hotels - Suez Canal University - Ismailia

2 Department of Tourism Studies – Faculty of Tourism and Hotels –Suez Canal University

Abstract

Soft Skills currently represent an inevitable necessity that an 
individual must acquire to help development, progress, and success 
at work. Therefore, the current research aimed to reveal the role of 
soft skills in improving the performance of workers in tourism 
companies in the canal cities, using the descriptive approach, and the 
researcher relied on the questionnaire method as a tool to collect 
Data: The research sample consisted of workers in tourism 
companies in the Canal cities (Suez, Ismailia, and Port Said). The 
number of sample members was (350) workers in tourism companies 
in the Canal cities, with (180 males) and (170 females). The results 
of the research revealed the existence of a positive, statistically 
significant correlation at the significance level (0.01) between soft 
skills and the performance of workers with each other. Some (at the 
level of dimensions and total degree) among workers in tourism 
companies in the Canal Cities, and the presence of a statistically 
significant effect of soft skills in improving the performance of 
workers in tourism companies in the Canal Cities.” There are no 
statistically significant differences at the level of significance (≤ 
0.05) between the averages of the responses of the study sample 
members regarding the dimensions of soft skills and the dimension 
of employees’ performance according to the gender variable. The 
research came out with several recommendations, the most important 
of which is continuous training to provide workers with soft skills, as 
they have become an essential element in developing workers and 
raising the level of Their performance, as it enables them to 
communicate and interact more effectively within the work 
environment

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Journal of Association of Arab Universities for Tourism and Hospitality
Volume 27, Issue 2
December 2024
Pages 1-21

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