Expected hospitality practices and hotel attributes as predictors of American tourists' attitudes and booking intentions toward hotels in Egypt

Document Type : Original Article

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Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Abstract

This study aims to explore American tourists' expectations of hospitality practices and hotel attributes focusing on hotels in Egypt and to examine the impact of expected hospitality practices and hotel attributes on potential tourists' attitudes and booking intentions. A questionnaire survey was designed and administered among potential tourists. Based on valid data from 300 participants, structure equation modelling SEM using smart PLS 3.0 was performed to examine the hypothesized model. The results indicated that hospitality practices and intangible hotel attributes were highly expected by participants. Hypotheses testing results revealed that both expected hospitality practices and hotel attributes did not directly influence booking intentions, yet they have negatively affected guests' attitudes toward hotels which confirmed the significant mediation effect of guests' attitudes. 

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