Job description form as an approach to work quality: specifying problems and strategic planning tool (the case study of Mercure hotel chain)

Document Type : Original Article

Authors

1 Faculty of tourism and hotels, Fayoum University

2 Faculty of Tourism and Hotels, Fayoum University

Abstract

One of the important reasons for delays and errors in an activity is not having clarity on the tasks to be achieved with clear authorities and responsibilities. In order to do the jobs effectively the tasks are to be specified for each one in the organization and without overlapping of authorities and responsibilities. Job description form plays an integral role to do that. An accurate form can play a strategic role in the workplace big activities; planning, organizing, controlling and training of people as well. The purpose of this study was to describe and analyze the role of job description form as a strategic tool sharing effectively in the planning process and to investigate how far job description form (JDF) can affect work of human resources and solve problems which may occur. The approach of the study was the case study of Mercure five-star hotels in Egypt. Eighty six structured questionnaires were done with entitled persons and executives in these hotels as a case study. Statistical and content analyses were used to primary data. Specific hypotheses were tested and different recommendations were presented.

Keywords

Journal of Association of Arab Universities for Tourism and Hospitality
Volume 13, Issue 3
December 2016
Pages 87-99

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