Evaluating human resources practices in resort hotels during recession periods

Document Type : Original Article

Authors

1 Faculty of Tourism and Hotel Management, Helwan University

2 Higher institute for specific studies, Giza

Abstract

This study aimed to assess the human resources practices adopted by a number of five-star hotels in Marsa Alam and Dahab during times of recession. Employee satisfaction is a significant challenge to human resource management (HRM) especially during valley periods. As a result of the revolution of the 25th of January 2011, employee satisfaction has decreased significantly due to hotels’ low occupancy rates that resulted in decreased salaries. To achieve the aim of the research, two research tools were used embracing the questionnaire and the interview. Fifty six questionnaires were completed by employees in a number of five-star resort hotels in Marsa Alam and Dahab, five properties in each to identify human resource practices experienced by them. On the other hand, ten managers were interviewed in the same hotels to identify their perspectives regarding human resources practices towards employees during recession periods. Research findings revealed the importance of developing employee loyalty and training programs to maintain high performance levels during recession. Doing this could lead to customer satisfaction, repeat business, and improved profitability.

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