This research paper aims at studying the phenomenon of organizational silence in the hotels’ sector, it types, reasons behind it and consequences. A questionnaire was used to collect data from a random sample of the 5-star hotels in Sharm El SheikhCity. The results showed: (1) the spread of organizational silence in hotels specially the defensive type; (2) no measures are adopted to overcome the negative consequences of this phenomenon. Recommended is the encouragement of organizational voice and listening to the opinions and suggestions of employees.
Abd Al Qawi, A., & Farid, M. B. (2017). الصمت التنظيمي في الفنادق المصرية: الأسباب والنتائج. Journal of Association of Arab Universities for Tourism and Hospitality, 14(2), 81-94. doi: 10.21608/jaauth.2017.48133
MLA
Ahmed Abd Al Qawi; Moataz bellah Farid. "الصمت التنظيمي في الفنادق المصرية: الأسباب والنتائج". Journal of Association of Arab Universities for Tourism and Hospitality, 14, 2, 2017, 81-94. doi: 10.21608/jaauth.2017.48133
HARVARD
Abd Al Qawi, A., Farid, M. B. (2017). 'الصمت التنظيمي في الفنادق المصرية: الأسباب والنتائج', Journal of Association of Arab Universities for Tourism and Hospitality, 14(2), pp. 81-94. doi: 10.21608/jaauth.2017.48133
VANCOUVER
Abd Al Qawi, A., Farid, M. B. الصمت التنظيمي في الفنادق المصرية: الأسباب والنتائج. Journal of Association of Arab Universities for Tourism and Hospitality, 2017; 14(2): 81-94. doi: 10.21608/jaauth.2017.48133
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