"Assessment of Human Resources Activities in Handling Work Stressors in Some of Five-star Hotels in Egypt"

Document Type : Original Article

Authors

1 Hotels studies department, faculty of tourism and hotels, Suez Canal University

2 faculty of tourism and hotels, Suez Canal University

3 Hotel studies department, faculty of tourism and hotel, Suez Canal University

Abstract

Given that work stressors affect hotels profitability, this study aims at assessing the role of human resource management in handling work stressors. Sharm El-sheikh city was selected for the survey, 21 hotels as a random sample participated in the survey. A questionnaire form was distributed among a sample of hotels employees to evaluate the level of work stressors among them, in parallel HR managers of these hotels were interviewed to assess their efforts in handling these stressors. A high level of work stressors were detected among the employees, HR activities simultaneously were not effective enough to handle the stressors. The study recommends relevant solutions to overcome this problem.                                 

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