Evaluating The Digital Citizenship Level: An Applied Study on Hotel Employees in Alexandria

Document Type : Original Article

Author

The Higher Institute for Tourism, Hotels and Computer Sciences, El-Seyouf, Alexandria, Egypt.

Abstract

Information and communication technology has spread widely to cover all aspects of our lives which has led to the emergence of a new concept known as 'Digital Citizenship'. In general, this research paper aims to evaluate the levels of digital citizenship among a sample of employees in a number of four and five star hotels in Alexandria city. For the purposes of the study, the nine dimensions of digital citizenship that referred to by most of the previous literature were classified into three main groups. The first group, digital respect, includes digital access, digital etiquette and digital law. The second group, represented in digital education, includes digital communication, digital literacy and digital commerce. The third and final group, digital protection, focuses on digital rights and responsibilities, digital safety and security and digital health and wellness. The results indicated that there was no high level of digital protection among the research sample, despite the presence of a high level of digital respect and digital education among the research sample when using technology.

Keywords

Journal of Association of Arab Universities for Tourism and Hospitality
Volume 21, Issue 5
December 2021
Pages 193-217

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