Introduction: Service automation and robotic technologies (SART) are now the most important strategic technologies for hospitality; satisfy guests, Employees’ knowledge and efficiency: investigate SWOT” strategic planning analysis to evaluate the SART in Egyptian hotels. Objectives: The research objective was to shed light on the importance of SART in Egyptian hotels and its policy in entitles workers to the importance of service automation and robotic in ensuring Guest satisfaction and safety. Methodology: A survey was carried out on (28) Five Star Egyptian hotels. Results: The major contribution findings of this research showed that the effectiveness of the SART in assessing decisions, Increase Guest Satisfaction in Egyptian hotels. Recommendations: The study recommended the need to apply the SART in Egyptian hotels. Therefore, management should be sensitive to the SART applications that were already going on within the hotels and seek means to support them. Hotels management in Egypt should direct some of their budgets to SART.
Kozmal, H. (2020). The Effect of Using Service Automation and Robotic Technologies (SART) in Egyptian Hotels. Journal of Association of Arab Universities for Tourism and Hospitality, 19(2), 130-165. doi: 10.21608/jaauth.2020.44213.1076
MLA
Hany Atef Kozmal. "The Effect of Using Service Automation and Robotic Technologies (SART) in Egyptian Hotels". Journal of Association of Arab Universities for Tourism and Hospitality, 19, 2, 2020, 130-165. doi: 10.21608/jaauth.2020.44213.1076
HARVARD
Kozmal, H. (2020). 'The Effect of Using Service Automation and Robotic Technologies (SART) in Egyptian Hotels', Journal of Association of Arab Universities for Tourism and Hospitality, 19(2), pp. 130-165. doi: 10.21608/jaauth.2020.44213.1076
VANCOUVER
Kozmal, H. The Effect of Using Service Automation and Robotic Technologies (SART) in Egyptian Hotels. Journal of Association of Arab Universities for Tourism and Hospitality, 2020; 19(2): 130-165. doi: 10.21608/jaauth.2020.44213.1076
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