Evaluating organizational citizenship behaviors at some Jordanian hotels

Document Type : Original Article

Authors

Hotels studies department, faculty of tourism and hotels, Suez Canal University

Abstract

Organizational citizenship behaviors help to make effective communication within the organizations, save organizational resources, and eliminate the need for more formal and costly control methods. Also, organizational citizenship behaviors benefit both the organization and the employees as well, by reducing the rate of turnover of employees, and raising the quality and efficiency of services. Therefore, the research aims to identify the extent to which some four- and five-star hotels in Jordan are applying the dimensions of organizational citizenship behaviors. The research found that there is no difference among the employees about the importance of organizational citizenship behaviors regarding (departments, age group, educational level, number of years of experience), and the research recommends hotels to provide the requirements and steps necessary to apply organizational citizenship behaviors, provide sufficient information about it in hotels and take into account the different capacities of employees.

Keywords

Journal of Association of Arab Universities for Tourism and Hospitality
Volume 19, Issue 2
December 2020
Pages 331-344

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